We do not accept returns or offer refunds for the purchase of living saltwater marine creatures, including corals, invertebrates, sponges, live rock, or live sands. Please review the items in your purchase to be sure living creatures are compatible with existing aquarium inhabitants.
Any delays due to weather, mechanical failures, etc. which result in the loss of living creatures will not be covered under or Livestock Guarantee.
Livestock credits may not be used to cover the costs of shipping on future orders.
Frozen and refrigerated foods which are damaged or destroyed in shipping are eligible for refunds with notice and clear photos emailed within 4 hours of receipt of the damaged item.
On all other products including dry goods, plumbing accessories, pumps, protein skimmers, powerheads, dry foods we understand sometimes you make a mistake in ordering a product you think you need or thought you wanted. If the product is returned within 14 days of the date of purchased in original packaging we will process a refund or credit based on customer request. All returns for refund or exchange must be accompanied with a proof of purchase as recorded in electronic Point of Sale records or a Riley's Reef receipt.
Riley’s Reef takes great care to preserve the quality and conditions for our living creatures, we will only ship livestock that has been deemed healthy and will refund any item ordered/purchased which does not meet conditions of quality prior to packaging to prevent any unnecessary loss to livestock during shipping or after delivery.
Our team guarantees that your livestock will arrive to you alive for acclimation and placement in your aquarium. If your item does not arrive alive we will issue you a store credit towards livestock for the value of the item or if available, offer you a replacement item of the same type and size.
In the event an item is DOA, or Dead-On-Arrival, you must notify us via email with a clear photo of the dead creature within 4 hours of delivery time.
In order to qualify for the Livestock Guarantee you must sign for and receive your package on the first delivery attempt.